Find clear answer about choosing Faith Forward workbooks, placing and paying for an order, delivery or collection and support with an existing order
Use the learner’s parish catechetical grade or programme placement as the primary guide rather than age alone. Faith Forward covers Grades 1–11 across three progressive phases. Coordinators can compare the complete range on the Workbooks page and review the teaching structure on Inside the Workbooks.
Visit Inside the Workbooks to examine contents pages, session objectives, Scripture, teaching material, activities, prayers and reflections. A five-session sample is also available to help coordinators and catechists assess the format before ordering.
Yes. Each workbook provides structured material for a full catechetical year. The number and pacing of sessions vary between books, allowing parishes to adapt the material to their own calendar, lesson length and programme requirements.
The Bridging Programme provides foundational preparation for the Sacraments of Reconciliation and Holy Eucharist. It may be appropriate where a learner requires additional preparation outside the usual grade sequence. The parish coordinator or catechist should determine suitability; contact Faith Forward if guidance is needed.
Place the online order once the workbook quantities and delivery option have been approved. Order placement generates the order number, total and banking details required for payment. The order remains Pending Payment until the full EFT payment has been received and verified.
Yes. Different workbooks and quantities can be combined in the same basket, making it possible to place one consolidated parish order. The basket displays the combined workbook total and calculates delivery according to the total number of books ordered. Browse the workbook range.
Yes. A parish office, treasurer or another authorised person may make the payment. The full order number must be entered as the EFT reference so that Faith Forward can match the payment to the correct order.
Do not submit a second payment. Contact Faith Forward and provide the order number, payer’s name, payment date, amount and proof of payment. The order will remain Pending Payment until the payment can be identified and verified.
Contact Faith Forward as soon as possible and quote the order number. Changes are considered individually and are easiest to make before payment is verified or preparation begins. Do not pay a manually adjusted amount unless Faith Forward has confirmed the revised total. See the How to Order guide.
Please allow up to two weeks for preparation and dispatch.
Delivery is based on the total number of books in the complete order, not on the number of grades or titles selected:
The applicable charge is added during order placement.
Select Brooklyn Collection during checkout. Collection is free and takes place in Brooklyn, Pretoria, by arrangement. Faith Forward will contact you when the order is ready and provide the necessary collection details. Please do not arrive before receiving confirmation.
Preparation begins after the full payment has been verified and the order changes from Pending Payment to Processing. Please allow up to two weeks for preparation and dispatch. Updates will be sent to the email address entered at checkout.
Contact Faith Forward immediately and quote the order number. A change may be possible if the order has not yet been dispatched or made ready for collection. Moving from collection to PostNet delivery will require payment of the applicable delivery charge.
For complete fulfilment information, visit Shopping, Delivery & Returns.
Pending Payment means the order has been received but the EFT payment has not yet been verified. Processing means Faith Forward has confirmed payment and has begun preparing the books. These statuses do not indicate that the order has already been dispatched.
Check the spam or junk folder and confirm that the email address entered at checkout is correct. If no confirmation can be found, contact Faith Forward with the customer or parish name, approximate order time and contact number. Do not place a duplicate order until the first order has been checked.
Contact Faith Forward as soon as possible and include the order number. Changes and cancellations are assessed individually and may not be possible once preparation or dispatch has begun. The applicable conditions are explained on Shopping, Delivery & Returns.
Keep the books and packaging, take clear photographs and contact Faith Forward with the order number and details of the problem. Damaged, missing or incorrect items will be assessed individually, and an appropriate replacement will be arranged where applicable.
Always include the order number, parish or customer name, email address used at checkout and a short explanation of the query. For payment enquiries, also include the payment date, amount and proof of payment. This helps Faith Forward locate and assist with the order promptly.
Contact Faith Forward and include your order number if your question relates to an existing order.