Everything you need to know about pricing, payment and how we deliver or collect your workbooks. If something goes wrong with your order, we’re here to help
Banking details are provided after you place your order. Pay the full order amount by EFT, use your order number as the payment reference, and email proof of payment to admin@faithforward.co.za.
We deliver via PostNet to your nearest PostNet store.
The delivery fee is based on the total number of books in your order.
Please allow up to two weeks for preparation and dispatch after payment has been verified.
1–50 books
delivery fee
51–100 books
delivery fee
101+ books
delivery fee
Collection is available from Brooklyn, Pretoria, by arrangement. Wait until Faith Forward confirms that your order is ready before arranging collection.
We understand that plans can change. Requests for changes to orders are handled individually.
Please contact Faith Forward as soon as possible with your order number.
Cancellation requests are handles individually.
Please contact Faith Forward as soon as possible with your order number.
If your order arrives with damaged or incorrect books, please contact us promptly.
Provide your order number, an explaination and photographs of the issue.
Place the online order once the workbook quantities and delivery option have been approved. Placing an order generates the order number, total and banking details required for payment. The order remains Pending Payment until the full EFT payment has been received and verified.
Yes. Different workbooks and quantities can be combined in the same basket, making it possible to place one consolidated parish order. The basket displays the combined workbook total and calculates delivery according to the total number of books ordered. Browse the workbook range.
Yes. A parish office, treasurer or another authorised person may make the payment. The full order number must be entered as the EFT reference so that FaithForward can match the payment to the correct order.
Do not submit a second payment. Contact FaithForward and provide the order number, payer’s name, payment date, amount and proof of payment. The order will remain Pending Payment until the payment can be identified and verified.
Contact FaithForward as soon as possible and quote the order number. Changes are considered individually and are easiest to make before payment is verified or preparation begins. Do not pay a manually adjusted amount unless FaithForward has confirmed the revised total. See the How to Order guide.