These terms explain the conditions that apply when using the Faith Forward website and placing an order.
Last updated: 24 August 2026
These terms apply when a person browses the website, creates an account, places an order, or purchases Faith Forward products online. By selecting placing an order, acceptance box and submitting an order, the customer confirms that they have read and accepted these Terms and the linked policies. A person ordering for a parish, school, family, organisation or other third party confirms that they are authorised to place the order and provide the relevant delivery and contact information.
Customer means the person or organisation identified in the order. Order means a request submitted through the Faith Forward online store. Order number means the unique reference generated when an order is placed. Products means the printed Faith Forward workbooks offered through the website. Business day means a day other than a Saturday, Sunday or South African public holiday.
Faith Forward sells printed Catholic catechesis workbooks for different grades and programme phases, including a separate Bridging Programme. Product pages identify the relevant title, grade or programme, price and other available information.
Customers are responsible for selecting the workbooks required by their parish or programme. The Workbooks and Inside the Workbooks pages provide selection information and samples. Customers who remain unsure should contact Faith Forward before ordering.
Website images are provided to identify and explain the products. Minor colour differences may occur between a screen display and a printed cover. Nothing in this clause limits the customer’s right to receive goods that correspond in all material respects with their description or sample.
Each workbook is currently priced at R80. All amounts are stated in South African rand. The customer’s basket and order display the workbook subtotal, applicable delivery charge and full order total before submission.
Faith Forward may change prices prospectively. A price change will not alter an order already accepted by Faith Forward.
Customers may combine different workbook titles and quantities in one basket. Before submitting an order, the customer must review the selected products, quantities, contact details, parish details and delivery or collection option.
Submitting an order creates a request to purchase the selected products. The automated confirmation records that the request was received; it does not confirm payment. Faith Forward accepts the order for fulfilment when full payment has been verified and the status changes from Pending Payment to Processing.
Faith Forward may contact the customer to clarify information before accepting or preparing the order. If Faith Forward cannot accept an order after payment, it will notify the customer and provide the
remedy required by applicable law.
Payment must be made in full by electronic funds transfer (EFT) using the banking details supplied after placing an order. The customer must use the generated order number as the EFT reference and send proof of payment to admin@faithfoward.co.za through the available order process.
An order remains Pending Payment until Faith Forward has manually matched and verified the full payment. If the wrong reference was used or proof of payment could not be uploaded, the customer should contact Faith Forward and provide the order number, payer name, payment date, amount and proof of payment. The customer must not make a duplicate payment unless instructed to do so.
Faith Forward is not responsible for delays caused by incorrect payment references, incomplete payments or delays within a customer’s bank, except to the extent that applicable law provides otherwise.
Products and quantities remain subject to availability. Faith Forward will take reasonable steps to keep product, price and availability information accurate.
If a material product, price or calculation error is identified before acceptance, Faith Forward will inform the customer and request confirmation of the corrected order or permit cancellation. If an accepted order cannot be supplied, Faith Forward will provide the remedy required by applicable law.
The customer must select one of the available fulfilment methods when an order is placed. Detailed operational information appears on the Shopping, Delivery & Returns page and forms part of these terms.
Delivery fees are calculated from the total number of books in the order, including mixed-title orders. The customer must provide accurate recipient, contact and PostNet destination information.
Customers should allow up to two weeks for preparation and dispatch after payment verification. This is a preparation and dispatch estimate, not a guaranteed delivery date. Faith Forward will provide updates using the contact details supplied at order placement.
A collection customer must wait for written or telephonic confirmation that the order is ready and must arrange collection with Faith Forward. Collection is not available without prior confirmation.
A customer who wishes to change or cancel an order must contact Faith Forward promptly and quote the order number. Requests made before payment verification or preparation begins are considered individually and are generally easier to accommodate.
A customer must not pay a manually adjusted amount unless Faith Forward has confirmed the revised products, charges and total. Once preparation or dispatch has begun, a requested change or cancellation may be subject to applicable law and any reasonable, disclosed costs that Faith Forward is legally entitled to recover.
This clause does not limit any statutory cancellation or return right described below.
Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies, an eligible consumer may cancel an electronic transaction for goods without reason and without penalty within seven days after receiving the goods. The consumer may be responsible only for the direct cost of returning those goods, and any refund must be processed within the period required by law.
A customer wishing to exercise a cooling-off right should notify Faith Forward clearly in writing, quote the order number and request return instructions. The customer must take reasonable care of the goods while arranging the return.
Outside a statutory cooling-off or return right, Faith Forward does not automatically accept change-of-mind returns. Any discretionary request will be considered individually. This does not affect rights arising from defective, damaged, missing, incorrect or misdescribed goods.
Customers should inspect an order promptly after delivery or collection. If books are damaged, defective, missing, incorrect or materially different from the description or sample, the customer should contact Faith Forward and provide the order number, a clear explanation and photographs where reasonably possible.
Faith Forward will assess the matter promptly and provide the remedy required by applicable law. Depending on the circumstances and the customer’s statutory rights, the remedy may include correcting the order, replacement or refund. Faith Forward will arrange an appropriate replacement where applicable.
Nothing in these Terms limits the implied warranty of quality or other rights that apply under the Consumer Protection Act 68 of 2008. Where section 56 applies, qualifying defective goods may be returned within six months after delivery without penalty and at the supplier’s risk and expense for the remedy available under that section.
A refund will be made when required by applicable law or when Faith Forward approves a cancellation or other resolution. Unless another method is legally required or agreed, a refund will be made by EFT to a verified South African bank account associated with the customer or payer.
Faith Forward may request information reasonably required to verify the order, payer and destination account and to prevent fraud. Statutory refunds will be processed within the legally required period. No clause in these Terms authorises Faith Forward to delay a statutory refund beyond that period.
The customer must provide complete and accurate order, contact, parish, payment, delivery and collection information. The customer must review the basket and total before placing an order, use the order number as the EFT reference, and remain available through the supplied contact details for necessary order communication.
The customer is responsible for selecting appropriate workbook titles and quantities. Faith Forward is not responsible for a selection error made by the customer where the products supplied match the confirmed order, subject always to any applicable statutory return rights.
The Faith Forward name, logo, workbook covers, written material, samples, illustrations, website content and other original material are protected by applicable intellectual property law and belong to Faith Forward or the relevant rights holder.
Website visitors may view the site and download an expressly provided sample for personal evaluation or internal parish decision-making. No workbook, sample or website content may be reproduced, republished, sold, distributed, modified or used commercially without prior written permission, except where the law permits otherwise.
Faith Forward processes personal information for purposes that include administering accounts, receiving and verifying orders and payments, arranging fulfilment, communicating order updates, handling enquiries and meeting legal obligations. Further details must be set out in the separate Privacy Policy.
Transactional messages relating to an order are necessary to administer the purchase. Marketing communications, if introduced, must be managed separately and in accordance with applicable consent and opt-out requirements.
Faith Forward will exercise reasonable care in operating the website, processing orders and supplying products. Website access may occasionally be interrupted for maintenance, security, hosting or technical reasons.
To the maximum extent permitted by law, Faith Forward is not responsible for loss caused solely by incorrect information supplied by the customer, unauthorised use of the customer’s account, or an event outside Faith Forward’s reasonable control. Any limitation is subject to the Consumer Protection Act, the Electronic Communications and Transactions Act and other applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, requires a customer to waive a statutory right, or prevents a customer from approaching a regulator, ombud, tribunal or court with jurisdiction.
Faith Forward will not be treated as having failed to perform an obligation for the period that performance is prevented by an event genuinely outside its reasonable control, provided that Faith Forward takes reasonable steps to limit the effect, informs affected customers where practicable, and complies with any remedy required by law.
Examples may include widespread network outages, severe transport interruption, natural disasters, civil disruption or failures by essential service providers that Faith Forward could not reasonably prevent. This clause does not remove rights arising from non-delivery or other statutory protections.
A customer should first submit a complaint to admin@faithforward.co.za or contact 082 569 2624 and provide the order number, contact details, relevant dates and a clear description of the requested resolution. Faith Forward will acknowledge and address the complaint within a reasonable period.
If a complaint cannot be resolved directly, the customer may use any complaint mechanism or remedy available under South African law, including approaching the National Consumer Commission or another body with jurisdiction where applicable.
Faith Forward may update these terms to reflect operational, legal or website changes. The current version and effective date will be published on the website. Changes apply prospectively and do not retrospectively alter an order already accepted, unless the change is required by law or agreed with the customer.
These terms and electronic transactions with Faith Forward are governed by the laws of the Republic of South Africa. Any dispute may be submitted to a court, tribunal, regulator or ombud with jurisdiction. Nothing in this clause restricts a consumer’s right to use a forum available under applicable consumer
law.